Refund Policy

At Cranberry’s, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

Cakes & Custom Orders

• As all cakes and bespoke items are made to order, we do not offer refunds on custom cakes or personalised orders, unless there is an error on our part (e.g., wrong design or flavours).
• If your custom cake does not meet the agreed specifications, please contact us as soon as possible. We will work with you to resolve the issue promptly.

Non-Custom Items

• For non-custom baked goods, such as pastries, bread, and sandwiches, we will accept returns if the product is faulty or incorrect. You must contact us within 24 hours of receiving your order for a full refund or exchange.
• If you’ve received an incorrect item or something is unsatisfactory, please reach out to us via email or phone. We may ask for photographic evidence of the product to ensure your complaint is dealt with efficiently.

How to Request a Refund

To request a refund, please contact us via email at hello@example.com or by phone at 0123 456 7890. Include your order number, a brief description of the issue, and any relevant details to help us process your request swiftly.

Processing Time

Refunds are processed within 24 hours once the issue is confirmed and approved. We will refund the amount to your original payment method.

Cancellations

• If you need to cancel an order, please let us know at least 48 hours before the scheduled pickup or delivery time.
• Orders cancelled within 48 hours of the pickup or delivery date may be subject to a cancellation fee.

Changes to This Refund Policy

We may update our refund policy occasionally to reflect changes in our business practices or legal requirements. Any updates will be posted on our website.

If you have any questions or need further assistance, don’t hesitate to contact us.